Technical Support

Support you need, when you need it, and using the
method that works best for you

Audatex rated 4.7 out of 5 on customer satisfaction

Audatex provides a single point of contact for resolving technical problems and helping you get the most out of our Insurance, Repair Facility, Independent Appraiser, and Recycling solutions. 

Phone Support
and Hours:

Audatex call toll-free (800) 669-4237
Hollander call toll-free (800) 825-0092

Hours of phone support are: Monday-Friday,
8 a.m. – 8 p.m. EST. and Saturday, 9 a.m.-1 p.m. EST.

  • Have a time crunch? Call us and select our "Scheduled Callback" option which provides you the ability to have a technician call you back when it is convenient for you.
  • Want us to drive? Our Technical Support team can simplify support by providing a secure remote connection to computers, servers, and network devices to allow for a quick and accurate resolution.

Technical Support Inquiry Form:
(AudaExplore Customers Only)

Inquiry Form

Have a less urgent request? Complete our online submission form to make a specific product support request, request product enhancements, or ask general product support information and AudaExplore will process your request within 24 hours.

Inquiry form:

(AudaExplore Customers Only)

Inquiry Form

Complete our online submission form for an address or header change and AudaExplore will process your request within 24 hours. Online Training Center login is required.



"I am a supervisor in Buffalo New York, and I recently had the occasion to contact your help line. I was connected to a Technician who was more than professional and courteous. He was knowledgeable and extremely helpful. He went out of his way to provide me with support while my technical issue was escalated. The Technician collected the data I needed, and sent it to me via e-mail. This out of the ordinary service enabled me to complete a report on time, and within the tight deadline involved. This is an outstanding example of how customer service should be provided. Thanks again, and also to your management for staffing your help desk with such as he."

- Ralph Flora , Claims Supervisor


Support Site


Support Site